Where can I buy yarn from Fated Yarns?

Yarn is currently available in our online within the Fated Yarns website, and in-person in the Glass & Craft shop at Kersey Mill, IP7 6DP.

Can I visit you to look at the yarns first?

You may request that items in our online shop be transferred to the Glass & Craft shop at Kersey Mill so that you can see them before you purchase. Please email me:

You may also visit our stand if we are at a show.

Visits to our registered address are not permitted for insurance reasons.

Do you do custom or wholesale orders?

No. I don’t offer custom or wholesale orders at this moment in time.

I may be able to offer a custom batch of an existing yarn base or existing colourway. For example if you want 3 skeins but we only have 2 in stock. Please email me:

What happened to the yarn in my cart?

Items added to your cart will remain available to you for 30 minutes. When 30 minutes has been reached the item will disappear from your cart and will be made available to others. To secure a skein of yarn you must go through the checkout process.

What types of payment do you accept?

Payments are to be made through PayPal only and at the time of purchase. PayPal is a safe reliable payment provider. You do not need a PayPal account to use it. Simply follow the instructions to log in if you do have an account or checkout as a guest with a credit or debit card. We do not collect or store any of your payment details here at Fated Yarns. This is encrypted and stored by PayPal only. Please read the PayPal User Agreement for more information.

What are your postage charges?

Here at Fated Yarns I operate a flat rate postage & packing system.

Printed Patterns Only = £1.70 via 1st Class Standard
All Yarn Orders = Free via 1st Class Standard

EU & Europe
Printed Patterns Only = £3.70 via Standard
Standard = £8.70
Tracked = £14.00
Free tracked shipping for orders over £70.

United States
Printed Patterns Only = £4.70 via Standard
Standard = £16.50
Tracked = £18.00
Free tracked shipping for orders over £90.

Oceania (see World Zone 2 here)
Printed Patterns Only = £4.70 via Standard
Standard = £14.50
Tracked = £19.00
Free tracked shipping for orders over £100.

International (countries not inc. above)
Printed Patterns Only = £4.70 via Standard
Standard = £12.50
Tracked = £17.00
Free tracked shipping for orders over £90.

What postal delivery service do you use?

All parcels are sent with the Royal Mail. Royal Mail will carry out the delivery to you if you are in the UK. However, if you are abroad the final delivery will be made depending on whom Royal Mail has a contract with in your country.

Can I change the delivery address after ordering?

Yes and no. Orders will be sent to the shipping address you provide during checkout and will be compared to the one provided by PayPal. If the order has already been shipped then no, the delivery address cannot be changed. You, the buyer, are responsible for ensuring the correct delivery address is given to us at Fated Yarns. If the order has not been shipped then please email us to let us know. We will cancel and refund the order, and you can place it again with the correct postal address. Under no circumstances will Fated Yarns accept responsibility for packages which are lost or delayed due to incorrect address information, nor will refunds be provided in this situation.

What happens if the shipping address on the order and PayPal are different?

The delivery address provided on the order form, and provided by PayPal will be compared for each order. If they are different the order will be cancelled and refunded, and you will need to place a new order with matching delivery addresses. You will receive an email notification from us advising why the order was cancelled.

When will my order be dispatched?

I aim to dispatch all yarn orders within 2 working days via Royal Mail from the UK. Saturdays, Sundays, and UK Bank Holidays are not classed as working days. Any unforeseen delays outside of this will be notified to you by email. Any expected delays, such as a family holiday, will be displayed at the top of the website.

When will my order arrive?

Please note that due to COVID-19 some areas are still subject to delivery delays.
If you are within the UK, Royal Mail advises that 1st Class parcels are delivered within 3 working days and 2nd Class parcels within 5 working days. This is in addition to the processing time above of 2 working days. For all other countries, it is very much dependant on the final delivery company in your country, but for EU & Europe approximately 1-2 weeks, and all other International deliveries 1-3 weeks.

I think my parcel is lost. What do I do?

Please note that due to COVID-19 please add approximately 2 weeks to these time frames.
If you do not receive your parcel within 10 working days in the UK, 20 working days in Europe, or 25 working days for the rest of the world from the date of dispatch please contact me. Prior to this time frame, Royal Mail will not consider a parcel as lost and there is nothing we can do either. Please also note local mail issues, such as strikes by mail workers and airport staff, can also cause extra delays.

I’ve received a bill for customs and tax charges. Why have I received this? What do I do?

All yarn buyers outside of the UK are responsible for the import fees charged in your country. This includes, but is not limited to, customs fees, excise fees, VAT fees, and administration/processing fees. The declarations I make to customs will be accurate to the best of my knowledge, and I will not make a false declaration. Requests to do so will result in your order being cancelled and refunded. In order to get your parcel you will need to pay the import fees as per the details you receive on the invoice/card from the customs/postal service. UK buyers are exempt from customs charges.
Please note that new EU VAT rules changed on 1st July 2021. All parcels, regardless of value, will be subject to EU VAT and any associated handling/admin fees will also be charged by the delivery service in your country to you. These taxes are not pre-paid to, nor are they paid by, Fated Yarns.

I want to return my yarn. How do I do this?

At the moment I am offering something very different to what you would normally see if you are in the UK.

UK Orders
You have the right to cancel your order at any time, and for any reason, up to and within 60 calendar days of receipt of the parcel. Yes 60 DAYS! But in addition to that I am also offering to refund your return postage costs. Please email me ( to let me know prior to you returning the items so we can confirm the return details between us. Why am I offering free postage and free returns within 60 days? Because no one in the UK has ever had an issue with any of my yarn since I started dyeing in 2012. Everyone has been happy with their yarn from me, and I’m confident that you will be happy with it too. But I also want you to be confident in me, and that means I have to start that process.

All Other Countries
You have the right to cancel your order at any time, and for any reason, up to and within 30 calendar days of receipt of the parcel. Please email me ( to let me know prior to you returning the items so we can confirm the return details between us. All return parcels must be clearly marked “RETURNED GOODS” for customs purposes. Return postage must be paid for by the buyer and will not be refunded.

All Return Items, Regardless of Location
Any items for return must be done so in their original unused condition. You may examine an item to the same degree you would be allowed in a brick and mortar shop, but beyond that, the item loses value and I cannot resell these items. As an example, I cannot resell anything that has been exposed to smoke, washed, or has been partially used.

We agreed a return. When will I receive my refund?

Refunds for the yarn will be refunded when the yarn has been received back here at Fated Yarns. Order shipping costs will be refunded if the whole order is returned, but not for a partial return. Your best option is to send anything back on a tracked service so you know when this has happened. Refunds will be processed within 14 calendar days of receiving the goods back. I will always aim to do this sooner though. The refund will be through the original way paid – PayPal.

Photos of yarn. How do I know the colour is right?

Honestly, I’m afraid you can’t. I take all photos outside in the natural daylight as I believe this gets the best accuracy for colour. The colour is the best that I can get to match on my screen. All computer screens vary, even those of the same make due to tweaks that can be made to saturation and brightness for example.
Alternatively if you live nearby you can always request to have the yarn transferred to my display at Kersey Mill (as above) so you can see the colour in person before you buy.

I have allergies to smoke and/or pets. Can I buy your yarn?

This is a decision only you can make knowing the severity of your own allergies. No one in this house smokes or vapes, and neither are our guests allowed to inside (if the odd one does they are made to go outside rain or shine). Our cat passed away in 2018, and we regularly visit a home with a dog. Our cat never rolled around on the yarn, but if you have a pet you know how far stray hairs can travel and stick around for! Please bear this in mind if you do have any allergies.

Legal bits…

Please check out our Terms of Use, Privacy Policy, Disclaimer, and Copyright Notice pages.


All sales are subject to UK legislation, and by purchasing an item you acknowledge and accept this.

Seller information…

Samantha Main T/A Fated Yarns
5 Church Acre
Flowton, Ipswich
Suffolk, IP8 4LL

I have a question not answered above…

Hopefully, I have answered your question already. However, I appreciate there may be something more you are looking for. Please feel free to email me:

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